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Diploma in Terminal Management

Study the leading cargo terminal management training course

Starts: 26 Sept 2017

Online Learning

During the course you will study the following modules:


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Introduction to International Trade and Logistics

A thorough introduction to the course, the role of terminals within ports and the supply chain, including the commodities and volumes transported, trade routes and consumption, along with issues of globalisation and the stakeholders in a terminal operation.

  • Introduction to the international supply chain
    and logistics
  • History of trade development and modern trade
  • Commodities transported
  • Globalisation, maritime transport supply and
  • Onward freight transport
  • Historic development of ports and terminals
  • Role of ports and terminals in global logistics


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The Role of Ports and Terminals

Developing knowledge gained in Module One, this module further examines the role of the port and terminal, the relationship between the port authority and a terminal operator, related legal obligations, ownership and operating structures and the pricing of port services.

  • Introduction to port and terminal management
  • Duties and responsibilities
    - Port authority
    - Terminal operator
  • Legal obligations and power of ports and
  • Role of the port authority
  • Port ownership
  • Deregulation of port and terminal ownership and activities
  • Port/terminal responsibility
  • Competition
  • Improving port and terminal performance
  • Estate management
  • Value-added services in ports


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Terminal Operations

Key issues in the operations of the various terminal types are explored, along with an investigation of the various terminal operators and the benchmarking of terminals.

  • Ship and cargo characteristics
  • Types of terminals
    • Liquid bulk
    • Dry bulk
    • General cargo
    • Container
    • Ro-Ro
    • Cruise and passenger
    • New developments
  • Terminal infrastructure, configuration and equipment
  • Terminal operating systems
  • Major terminal operators
  • Process of cargo movement
  • Safe working in terminals
  • Measuring and benchmarking terminal performance
  • Managing maintenance


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Health, Safety, Security and Environmental Management

The Health & Safety (H&S) of personnel, the security of the terminal and the protection of the environment are all key responsibilities of a terminal manager. The module provides an understanding of these issues and considers the related management systems.

  • Promoting a safe work place
  • Occupational H&S Management
  • Measuring and managing H&S
  • Security of vessels
  • Security of cargo and passengers
    • ISPS Code
    • Homeland security
  • Role of security bodies
  • Contingency planning
  • Environmental concerns
    • Impacts
    • Regulations
    • Protection in ports
  • Climate change
  • Dangerous cargo handling
  • Contingency plan


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Terminal Labour and Human Resource Management

The workforce is at the heart of a successful terminal. Here the careful management of people, training needs, skills mix and performance are addressed

  • History of port and terminal labour
  • Labour reform and social issues
  • Employment framework and employee relations
  • Management of staff
  • Performance management and appraisals
  • Training and development
  • Managing conflict
  • Customer focus


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Management of Terminals

The themes of business strategy, marketing, business development and sales, pricing and customer service, which are all key elements for successful terminal management are considered

  • Business strategy
  • Principles of marketing
  • Promotional activity
  • Business development
  • Customer service
  • Pricing and tariff structures
  • Quality management


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Economics of Terminal Operations

A successful terminal needs to be operating efficiently and also profitably. Any manager needs to have an understanding of the economics related to the management and operations of the terminal, including budgeting and the financial implications of operational decisions. This module provides an understanding of the key financial appreciation required.

  • Economics of port and terminal operations
  • Financial concepts
  • Financial statements
  • Budgeting, revenue and cost analysis
  • Capital investment performance measurement
  • Financial analysis and measurement
  • Depreciation
  • Cost reduction programmes
  • Funding development
  • Risk management


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Managing & Motivating People

Many people work in terminals and the terminal is only a success if they work together. This module considers issues of self-development, leadership and management, forming and working in an effective team, motivating people and developing high performance.

  • Leadership styles
  • Leadership vs management
  • Personal effectiveness working in a team
  • Identifying other’s strengths
  • Behaviour and decision making
  • Motivating and leading
  • Developing high performance teams
  • Managing cultural divers


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Legal Issues for Terminals

This module considers the legal framework in which terminals operate, looking at the range of complex legislation which surrounds the operation of a terminal. The legal status of a terminal and related responsibilities are investigated, along with the regulation of the vessel calling at the terminals, before concluding with an appreciation of the maritime
conventions that apply to ports and terminals.

  • Background law
    • International and national law
    • Regulations
    • Flag state and port state
  • Introduction to conventions and international organisations
  • Terminal ownership structures
  • Financing port projects
  • International maritime conventions
  • International Labour Organisation (ILO) conventions and terminal operations
  • Other conventions/laws
  • Risks and insurance
  • Statutory stakeholders


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Negotiating, Drafting and Managing Contracts

Addresses the process of engaging in a contract with shipping lines and/or cargo owners, which is key to the successful and profitable operation of the terminal

  • Role of contracts
  • Contract law
  • When to use a tailor-made contract
  • International contracts
  • Risk management
  • Negotiation techniques
  • Acceptance of contract
  • Terms and performance definition
  • Payment
  • Contract management
  • Arbitration


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Managing Projects

Terminals never stand still and are constantly adjusting their design, developing quay or yard areas, acquiring new equipment or implementing new systems, or refurbishing existing areas. Any major activity requires careful management and this module investigates the practices and principles of managing a project.

  • Terminal planning
  • Project business case
  • Project lifecycle
  • Project planning and scheduling
  • Managing a project budget
  • Monitoring and control
  • Managing change orders
  • Managing risk
  • Effective communication
  • Managing a team
  • Project leadership

Very informative and goes straight to the point. Easy to grasp, covering all the daily bottleneck or issues that could be encountered on a container terminal. The course has also helped shape my mind and personality for higher responsibility in day to day life.

I now have a broader scope of issues in relation to my daily work and a clear view of decisions and their impact on the business. The tutors possess a genuine empathy to help participants develop during the 12 month experience. This course is an investment in yourself that grows more than the time invested.

Allagbe Koffie Leonce Romuald,

DP World Dakar