Q: I’m interested in the MSc. Who can I speak to for more information?
A: To contact the dedicated training consultant - please telephone or email them with any questions on +44 (0)20 7017 7406 / email@example.com. Alternatively please call the Customer Services Line on +44 (0) 20 7017 5510 or email firstname.lastname@example.org
Q: How do I enrol for the programme?
A: To enrol you can:
- Visit the programme webpage and apply online
- Download and complete the application form and either email, fax or post it back to the details provided on the form
- Contact the training consultant stated on the programme brochure who will assist in your application
Alternatively please call the Customer Services Line on +44 (0)20 7017 5510 or email email@example.com for assistance.
Q: How can I pay?
A: You can pay by credit card, bank transfer or cheque. Please check the enrolment form for full details.
Q: I haven’t received an invoice. How do I pay?
A: You should have received an invoice by email from our Customer Services Department. If you have not received this within 28 working days of submitting your application, please contact our Customer Services Line on +44 (0) 20 7017 5510 or email firstname.lastname@example.org.
Q: What happens if I want to cancel my booking?
A: Please contact the Course Organiser email@example.com as soon as possible if you are thinking of cancelling. It may be possible to defer your start rather than cancel.
You may cancel your place on a course by giving notice in writing to the relevant Course Organiser (contact details provided on your application form, or email firstname.lastname@example.org) up to (and including) 7 days from the date we confirm your acceptance to the course and you will not be liable for the payment of any fees and any fees already paid will be refunded. If we receive your notice of cancellation 8 days or more from the date we have confirmed your acceptance to the course you will still receive a refund of your fees already paid, subject to payment by you of a cancellation fee to cover administrative costs, provided such notice of cancellation is received by us before the first day of the course. We regret that no refunds can be given for any cancellation notice received on or after the first day of the course and, in such circumstances, the full fees remain payable by you.
Q: What happens when my course commences?
A: You will be sent full access details to the programme website and a programme handbook from Middlesex University prior to the commencement date. Access to programme materials prior to this date is not possible.
Q: I’ve already enrolled on a distance learning course. Who can I speak to about my course?
A: Each course has a dedicated Course Organiser. If you have already commenced your course, please check your course handbook / welcome pack in case that provides an answer to your question and for details of who to contact.
Otherwise, please contact:
Q: What should I do if I no longer wish to be on the marketing mailing list?
A: Please call our database department on +44 (0) 20 7017 7077 or email email@example.com.
This is a Middlesex University programme and qualification, jointly developed, delivered and assessed by Middlesex and Lloyd's Maritime Academy, and quality assured by Middlesex University